|KUPANGA NTCHITO
CHITSANZO CHAKUPANGA KWAMBIRI ZOBWEREKEDWA PA MFUNDO, CHIKUKULU NDI VUTO LA MUNTHU WOPHUNZIRA PA OMNICHANNEL.
Service Design imayang'aniridwa ndi ochita zisankho (zamalonda, ntchito, digito, anthu, ndi zina) omwe akufuna kukulitsa mtundu wawo wachuma pogwiritsa ntchito mgwirizano wogwirizana mkati mwa bungwe lawo. Vuto lawo ndikutanthauzira kapena kukonza mautumiki owonjezera omwe amamveka bwino komanso ogwira ntchito.Njira yathu imapangitsa kukhala kotheka kupanga choreograph kuyanjana kwa anthu, matekinoloje ndi njira zamkati mkati mwa machitidwe ovuta.
| NJIRA ZATHU
KUSINTHA
Yezerani kusiyana pakati pa zoperekedwa ndi moyo.
Mukufuna:
1 lembani mndandanda wazidziwitso za ntchitoyi: zomwe makasitomala amakumana nazo, momwe amagwirira ntchito komanso njira zake zamabizinesi.
2 zindikirani zokhumudwitsa zamkati ndi zolimbikitsa zamagulu kuti achite nawo ntchito yabwino yoperekera ntchitoyi mogwirizana ndi zolinga zawo zapachaka.
3 yambitsani njira yophunzirira gulu yomwe imatsogolera kuwongolera bwino kwa kasitomala.
Kupanga
Dziwani za zochitika zoyeserera ndikutanthauzira masomphenya.
Mukufuna:
1 tulutsani mtengo wautumiki ndikuwukana.
2 zindikirani zomwe mukufuna komanso nthawi zofunika kwambiri.
3 fotokozani ma levers amkati kuti ayambitsidwe panthawi ya kusintha kosintha.
4 funsani kuthekera kwabizinesi kwa ntchitoyo pokhudzana ndi phindu la ogwiritsa ntchito.
KUYESA
Yesani chiyambi kapena kusintha wa utumiki.
Mukufuna:
1 yerekezerani yankho lomwe laperekedwa ndi chitsanzo choyimira cha ogwiritsa ntchito musanayambe kutumizidwa kwakukulu.
2 zindikirani madera ofunikira kusintha kwautumiki.
3 kudziwa kukhudzidwa kwa ogwira ntchito ndi ogwiritsa ntchito oyendetsa ndege.
4 sinthani kagawidwe ka ndalama pogawanitsa ntchito ndi njira yogwirira ntchito.
| UTUMIKI WATHU WOTSIRIZA
Kuzindikira kwautumiki
Kukonzekera kwa Service Blueprint kothandiza pa:
- mapa ulendo wonse wamakasitomala pamwambo wosankhidwa ndi kuyanjana ndi mtundu;
- gawo mfundo zofunika patsogolo ndi malingaliro kugwirizana ndi ntchito yabwino ya VIP.
gawo lothandizira: industrie
Kupangana kwa masomphenya
& njira
Kuthandizira ma workshops a co-design othandiza pa:
- kukhudza zisudzo za gawo;
- fotokozani njira yoyambira kutsimikizira njira ya digito.
gawo lothandizira: boma
Kupanga & kukonzanso zoperekedwa
Tanthauzo la kayendedwe ka ntchito pofanizira zinthu za digito zothandiza:
- transformer masomphenya kwenikweni pa nthaka ndi msika;
- chithandizo cha utumiki wodziwa ndi ogula;
- kusintha ndi kukonza utumiki malingana ndi kusintha kwa bungwe komwe kunachitika.
gawo lothandizira: kugawa kwakukulu
Maphunziro a Methodological
Tanthauzo la chimango chakumapeto-kumapeto ndi makanema ojambula pagulu logwira ntchito zothandiza:
- kukhazikitsa a chandamale masomphenya roadmap;
- mwamsanga kuyesa malingaliro atsopano kapena ntchito.
gawo lothandizira: ritelo
|MAPHUNZIRO ATHU
KUYESA KWA USER: PHUNZIRANI NDI KUSINTHA # Belgium
KUPUNGA KWA USER: KUPHUNZIRA KWA OTSATIRA # Belgium
KUYESA KWA USER: PHUNZIRANI NDI KUSINTHA # Belgium
KUPUNGA KWA USER: KUPHUNZIRA KWA OTSATIRA # Belgium
Mabungwe athu
PARIS
163 quay ya Doctor Dervaux 92600 Asnières-sur-Seineparis@ux-republic.com
BORDEAUX
2 Rue du Jardin de l'Ars 33800 Bordeauxbordeaux@ux-republic.com
LYON
Boulevard de Stalingrad 69100 Villeurbannelyon@ux-republic.com
Lille
Boulevard Louis XIV, 59800 Lillelille@ux-republic.com
BELGIQUE
12 Avenue de Broqueville, B-1150 Woluwe-Saint-Pierrebelgium@ux-republic.com
SUISSE
Route de la Longeraie, 1110 Morgesswitzerland@ux-republic.com
LUXEMBOURG
Rue Emile Mark, Differdangeluxembourg@ux-republic.com
KUYERA BASI
Leidseveer, 3511 SB Utrechtnederland@ux-republic.com