Kapangidwe kautumiki

|KUPANGA NTCHITO

CHITSANZO CHAKUPANGA KWAMBIRI ZOBWEREKEDWA PA MFUNDO, CHIKUKULU NDI VUTO LA MUNTHU WOPHUNZIRA PA OMNICHANNEL.

Service Design imayang'aniridwa ndi ochita zisankho (zamalonda, ntchito, digito, anthu, ndi zina) omwe akufuna kukulitsa mtundu wawo wachuma pogwiritsa ntchito mgwirizano wogwirizana mkati mwa bungwe lawo. Vuto lawo ndikutanthauzira kapena kukonza mautumiki owonjezera omwe amamveka bwino komanso ogwira ntchito. 

Njira yathu imapangitsa kukhala kotheka kupanga choreograph kuyanjana kwa anthu, matekinoloje ndi njira zamkati mkati mwa machitidwe ovuta.

| NJIRA ZATHU

Tikukupatsirani njira yokhazikika komanso yobwerezabwereza, kutengera njira zazikulu zitatu zokhazikitsira zonse zowoneka ndi zosaoneka ndikulimbikitsa zatsopano.

KUSINTHA

Yezerani kusiyana pakati pa zoperekedwa ndi moyo.

Mukufuna:

1 lembani mndandanda wazidziwitso za ntchitoyi: zomwe makasitomala amakumana nazo, momwe amagwirira ntchito komanso njira zake zamabizinesi.

2 zindikirani zokhumudwitsa zamkati ndi zolimbikitsa zamagulu kuti achite nawo ntchito yabwino yoperekera ntchitoyi mogwirizana ndi zolinga zawo zapachaka.

3 yambitsani njira yophunzirira gulu yomwe imatsogolera kuwongolera bwino kwa kasitomala.

Kupanga

Dziwani za zochitika zoyeserera ndikutanthauzira masomphenya.

Mukufuna:

1 tulutsani mtengo wautumiki ndikuwukana.

2 zindikirani zomwe mukufuna komanso nthawi zofunika kwambiri.

3 fotokozani ma levers amkati kuti ayambitsidwe panthawi ya kusintha kosintha.

4 funsani kuthekera kwabizinesi kwa ntchitoyo pokhudzana ndi phindu la ogwiritsa ntchito.

KUYESA

Yesani chiyambi kapena kusintha wa utumiki.

Mukufuna:

1 yerekezerani yankho lomwe laperekedwa ndi chitsanzo choyimira cha ogwiritsa ntchito musanayambe kutumizidwa kwakukulu.

2 zindikirani madera ofunikira kusintha kwautumiki.

3 kudziwa kukhudzidwa kwa ogwira ntchito ndi ogwiritsa ntchito oyendetsa ndege.

4 sinthani kagawidwe ka ndalama pogawanitsa ntchito ndi njira yogwirira ntchito.

Pezani ulaliki watsatanetsatane

| UTUMIKI WATHU WOTSIRIZA

Timakhala ngati katswiri kapena mphunzitsi pamaziko a yankho lomwe lingasinthidwe lomwe limakwaniritsa zosowa zanu ndi zolinga zanu.

Kuzindikira kwautumiki

Kukonzekera kwa Service Blueprint kothandiza pa:

  • mapa ulendo wonse wamakasitomala pamwambo wosankhidwa ndi kuyanjana ndi mtundu;
  • gawo mfundo zofunika patsogolo ndi malingaliro kugwirizana ndi ntchito yabwino ya VIP.

gawo lothandizira: industrie

Kupangana kwa masomphenya
& njira

Kuthandizira ma workshops a co-design othandiza pa:

  • kukhudza zisudzo za gawo;
  • fotokozani njira yoyambira kutsimikizira njira ya digito.

gawo lothandizira: boma

Kupanga & kukonzanso zoperekedwa

Tanthauzo la kayendedwe ka ntchito pofanizira zinthu za digito zothandiza:

  • transformer masomphenya kwenikweni pa nthaka ndi msika;
  • chithandizo cha utumiki wodziwa ndi ogula;
  • kusintha ndi kukonza utumiki malingana ndi kusintha kwa bungwe komwe kunachitika.

gawo lothandizira: kugawa kwakukulu

Maphunziro a Methodological

Tanthauzo la chimango chakumapeto-kumapeto ndi makanema ojambula pagulu logwira ntchito zothandiza:

  • kukhazikitsa a chandamale masomphenya roadmap;
  • mwamsanga kuyesa malingaliro atsopano kapena ntchito.

gawo lothandizira: ritelo

|MAPHUNZIRO ATHU

Mogwirizana ndi Service Design.
Palibe zochitika zomwe zapezeka!
Werengani zambiri

|PEMBANI MFUNDO

Tidzakulumikizani posachedwa kuti tikuwonetseni mwatsatanetsatane malingaliro athu.

    Mutu wanu:




    Potsimikizira fomuyi, ndikutsimikizira kuti ndawerenga ndikulengeza kuti ndikuvomereza zikhalidwe zokhudzana ndi kugwiritsa ntchito deta yanga mkati mwa ndondomeko ya malamulo okhudza chitetezo chaumwini (RGPD). Mutha kusintha kugwiritsa ntchito deta yanu nthawi iliyonse ndikugwiritsa ntchito ufulu wanu potumiza imelo ku rgpd@ux-republic.com.

     Mabungwe athu 

    PARIS

    163 quay ya Doctor Dervaux 92600 Asnières-sur-Seine
    paris@ux-republic.com

    BORDEAUX

    2 Rue du Jardin de l'Ars 33800 Bordeaux
    bordeaux@ux-republic.com

    LYON

    Boulevard de Stalingrad 69100 Villeurbanne
    lyon@ux-republic.com

    Lille

    Boulevard Louis XIV, 59800 Lille
    lille@ux-republic.com

    BELGIQUE

    12 Avenue de Broqueville, B-1150 Woluwe-Saint-Pierre
    belgium@ux-republic.com

    SUISSE

    Route de la Longeraie, 1110 Morges
    switzerland@ux-republic.com

    LUXEMBOURG

    Rue Emile Mark, Differdange
    luxembourg@ux-republic.com

    KUYERA BASI

    Leidseveer, 3511 SB Utrecht
    nederland@ux-republic.com