Focus on NN/g training: DESIGN OPS

Define, share and implement design and research operations.

≣ Objective of the training

Observing and listening to users stimulates and guides the creation of products and services that are easy to use, in demand and appreciated. But while most organizations claim to believe in user research, doing it and truly influencing design remains a challenge. Furthermore, the effectiveness of research too often depends solely on the charisma of the researcher.

By strengthening your research operations (ResearchOps), you can optimize your product or service, the research and design practices of your internal teams, and provide the vitality and logistical support your research process needs to thrive. 

Enter this ResearchOps training: learn how to synthesize, operationalize, and socialize solid user research to effectively shape design.

 

ON THE PROGRAM of the 2 half-days:

Half day 1: Introduction - Team - Tools

1 - 1
Introduction to DesignOps
- What is DesignOps?
- DesignOps thinking vs. DesignOps role
- Responsibilities of DesignOps roles
1 - 2
Scaling Design Teams
- Common team models and roles
- Evolution of the team structure over time
- Find and develop the right skills
- Implementation of PeopleOps
1 - 3
Scaling UX work
- Approaches for scaling and sharing design systems
- Creation of research repositories for UX knowledge
- The changing role of ResearchOps
- Shared tools and platforms for scaling workflows

Half Day 2: Impact of UX - Implementation

2 - 1
Scaling the impact of UX
- Define a quality design
- Measure the impact of UX design
- Train and empower people outside the team
2 - 2
Implementing DesignOps in your organization
- Designing practices to meet current challenges
- Align your team on how to justify investment in DesignOps
- Help your organization understand the value of DesignOps
At the end of this training, you will know:
  • Appreciate, create and develop large-scale search operations.
  • Systematize planning and consolidation of research teams, processes, methods, ideas and tools.
  • To integrate management and teams in the process for continued support.

≣ Pedagogy of training

During these two half-days, you will benefit from an immersive training experience.
This course combines lectures and group exercises to consolidate and practice what you learn. Examples from ResearchOps and case studies shared by leading organizations color the content.
An NN/g consultant-trainer will accompany you in the realization of the various practices, their animation and their expectations.

This training is based on the know-how of Nielsen Norman Group and is illustrated by their feedback.

This course is designed according to the following principles:

  • Répartition learning time between 70% theory & 30% practice
  • Illustration from Research Ops on industry examples and case studies
  • Put into practice of Research Ops through exercise
  • Trades regularly with the trainer, moderator and participants

≣ Duration of training

Duration: 7 hours or 1 day
This training is provided in two half-days of 3 hours 30 minutes each to allow a consistency of schedules between the United States and France.

≣ Methods of assessment of prior learning

  • A certificate of completion.
  • Access to the exam for this training to try to obtain 1 NN/g credit.

Become “UX-Certified by NN/g"by accumulating 5 credits and also obtain the specialty"UX Management” by registering for at least 5 of the training courses available for registration in the UX-Republic training catalog!
Online exams are available the same day, or you can take them up to 35 days after training. Exam fees must be paid upon registration.

≣ Technical means

  • Training locations : from a distance.
  • Meals : not included.
  • Technology : Having a stable, high-speed Internet connection to transmit sound and video to your computer is essential. Having speakers, a microphone and a webcam are highly recommended.
  • Teaching materials : have free access to collaboration tools such as Google Docs and install Zoom meeting software for free.
  • Educational materials : each of the learners will have a training support to download.
  • Signature : a copy of the attendance sheet is sent to the sponsor.

≣ Prerequisites

  • No prerequisite

≣ Audiences concerned

UX Director / Operations Director / Marketing Director / Lead UX-Researcher / Lead UX / Senior UX-Designer / Senior UX-Researcher / Senior Product Designer / Product Manager / Project Manager / Digital Transformation Consultant.


Registration / Information


Send us an email

Our next NN/g trainings