Deliver a superior customer experience at scale.
≣ Objective of the training
Modern customer journeys involve interactions across a multitude of channels – in-person, on mobile, on desktop, on social media, but many organizations struggle to coordinate the experience across all of these channels due to siled work processes and... outdated infrastructure.
Yet, due to both disruptive new businesses and improved experiences from some traditional businesses, customers have come to expect highly orchestrated and seamless omnichannel customer experiences from all businesses.
ON THE PROGRAM of the 2 half-days:
At the end of this training, you will know:
- Overcome organizational obstacles.
- Driving the company towards adopting a journey-oriented mindset.
- Practice managing the customer experience and journey across the enterprise.
- Create an environment capable of delivering high-quality customer experiences at scale.
Duration: 7 hours or 1 day
This training is provided in two half-days of 3 hours 30 minutes each to allow a consistency of schedules between the United States and France.
This training is provided in two half-days of 3 hours 30 minutes each to allow a consistency of schedules between the United States and France.
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