The Importance of Feedback in User Experiences

Whether it’s their experience with a website, a mobile application or software, users today expect smooth, intuitive and enjoyable interactions. To achieve this level of excellence, user feedback (or “immediate feedback” according to Bastien and Scapin) plays a fundamental role. … Read the article

What is the ROI of user research?

  While AB Testing allows you to quickly measure the impact of a design choice, user research, often qualitative, seems more difficult to quantify. However, its benefits are very real: cost reduction, improvement of the user experience and long-term loyalty. In this … Read the article